General Questions/New to Joomla! 4.x • Re: Error An error has occurred while fetching the JSON data: HTTP 500 status code. Internal Server Error

Turn on the PHP Error reporting (done through your web host e.g. cPanel PHP settings, or ask your host for assistance), or you can set it on through Joomla's global configuration (under system (or server)).

This is now on. I'm not getting any further indication of what is causing the error other than the error message itself.

Currently, Error Reporting is reported as "None" in the FPA. Error 500 is a generic server error (doesn't tell you much at first glance). With Error Reporting turned on, and set to Maximum that will give us more detail about the specific error. Post any error messages you see on the screen to the thread here.

I turned this on and set it to maximum - again there are no further error messages other than the error message itself

"Display Errors" - you wouldn't leave that in the On setting for a production site, but for troubleshooting temporarily, it's OK.

OK, this is now on.

"Output buffering", the Pre update says while the recommended setting is "Off" the site will work with this "on".

This is now on.

Perhaps the problem is your template. Switch to Cassiopeia, and check if the error 500 disappears. You may need to find an update for your template, or use an alternative compatible with J5.

I switched to cassiopeia - no change.

This may have an impact: Potential Missing Modules :: mod_ssl - make sure mod_ssl is active in PHP settings (in your hosting environment - in cPanel etc).

I contacted host support. They said this was all OK.

I have been through switching off plugins that I've added. No change.

I took a look in my browser's console error messages in Firefox and Chrome - messages are slightly different.

They are as follows:
Firefox:
Source map error: request failed with status 404
Resource URL: https://www.duncanm23.sg-host.com/media ... n.js?4.1.7
Source Map URL: skipto.min.js.map/*@end

Chrome:
Failed to load resource: the server responded with a status of 500 ()
The link address for this is: https://www.duncanm23.sg-host.com/admin ... patibility

Any further help, greatly appreciated.

Thanks

D

Statistics: Posted by dunxmax — Thu Jul 25, 2024 12:25 pm

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